Before you can sign in
This surprises people coming from mainstream apps, and it explains most first-time confusion: there is no public sign-up form. You do not create your own account, choose a username or set a password at registration. A verified agent opens the account and sends you the credentials.
So if you are hunting for a registration button, there is not one — and until you have spoken to an agent there is nothing to sign in to.
Signing in, by device
Android
Open the installed build, enter the username and password exactly as issued, and sign in. If you have not installed it yet, the download page covers the route.
iPhone and desktop
Use Panda Master Web in your browser with the same credentials. Nothing to install, and it is always the current version.
All three versions share one account and one coin balance, so it does not matter which you sign in through — you will find the same balance and the same unlocked games.
What usually goes wrong
Four things account for most failed sign-ins, and they are quick to tell apart.
- The username, not the password. Assigned usernames mix letters and digits, so a zero reads as a capital O and a one as a lowercase l. Check it character by character, and watch for a mobile keyboard capitalising the first letter.
- A trailing space. If you pasted the credentials, an invisible trailing space will fail the sign-in silently.
- Signed out elsewhere. The same account generally cannot be actively signed in on two devices at once, so signing in on a new phone signs the old one out. That is normal behaviour, not an error.
- An outdated build. A very old client eventually stops reaching updated servers, and the symptom is a login screen that spins rather than a useful message.
The single most useful test when you are stuck: open the browser version and try the same credentials. If it signs you in, your account is fine and the installed app is the problem. If it fails there too, the issue is the credentials or the account itself.
For specific error messages and account lockouts, our login problems guide goes deeper, and the VIP login walkthrough covers the upgraded tier step by step.
Keeping access trouble-free
- Change the initial password on day one, to something you do not use anywhere else. Your account was created by someone else, so its first password was known to someone else.
- Store your credentials somewhere durable — a password manager, or an encrypted note. Not only in the app's saved-password field, which disappears the moment you change phones or reinstall. There is no email-based reset here, because there was no email-based registration.
- Keep your agent's contact saved outside the messaging app they use.
- Sign out before selling or trading in a device, then factory reset it.
That last habit prevents the most common access failure we see: someone who has used one installation for a year, has never typed their password, and cannot get back in when the app finally asks. If you are moving handsets, our guide to transferring to a new phone covers the order that avoids trouble.
If you have lost your credentials
Contact the agent who created the account — they hold the record. There is no self-service password reset, because there is no email-based registration to reset against. Our support page explains what to expect and what to include in the first message so it gets resolved on the first reply.
